Real humans behind every reply. We aim to respond within 1 business day.
The fastest path to a resolution is email. Include a screenshot or screen recording if you can — it usually tells us 80% of what we'd otherwise need to ask about.
I'm signed out unexpectedly. What happened?
Sessions stay alive for 30 days as long as you use the app. If you cleared cookies, signed in on another device, or logged out and back in, your previous session was revoked for security. Just sign in again — your data is intact.
My Spotify integration stopped working.
Spotify access tokens expire and we refresh them automatically. If a refresh fails (you revoked SavoryMind on spotify.com/account/apps, or Spotify rotated the token), the connection is marked disconnected and you'll see a "Reconnect Spotify" prompt on the Music page. One tap fixes it.
I don't see AI recommendations / themes / pairings.
AI features need our backend's Anthropic key to be configured. If a deploy ever ships without it (or the key hits its quota), the app falls back to rules-based recommendations rather than crashing — but the AI-specific panels go quiet. If you're seeing this on the public version, email us — it's a bug on our side, not yours.
How do I delete my account?
Email privacy@savorymind.net from the address linked to your account. We'll delete your data within 30 days (allowing for backup rotation) per the privacy policy. We don't have a self-serve delete button yet — that's on the roadmap.
Can I use SavoryMind for my restaurant?
Yes — pick "Restaurant" during signup. You'll get menu management, sentiment analysis, AI-powered marketing and training insights, inventory tracking with weekly low-stock digest, and reports. Free during this phase.
Is the mobile app available?
iOS and Android — we're rolling out to the App Store and Google Play. If you're seeing this page from a device that can't find SavoryMind in the store yet, the launch is in progress. Email us and we'll get you on the TestFlight beta.
We don't run a public status page yet. If something's clearly broken across the app, mention it in your email and we'll respond with current status. Service availability is monitored via Sentry — most outages are caught and resolved within an hour.